by Mark Cork 9/20/2010 2:08:32 PM

I recently began participating in a volunteer organization, joining hundreds of other people in supporting the carefully defined mission of this group. When I first got involved I looked over the mission statement read more

by Mark Cork 8/30/2010 2:42:14 PM

One morning I woke up and discovered someone had modified the rules and it was no longer good enough to just "manage expectations," the new rule was to “exceed expectations.” read more